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Shipping information and return policy

Most orders are shipped the same day. We don't have a definitive cut off time for same day shipping, although if your order has been placed before 11:30 a.m then the chances are very good it will go out that day. We try our best to push out as many orders as we can before our couriers show up for pick up, which is usually between 1 and 3 p.m. If you've noticed an error in your shipping address please notify us no later than 1 p.m. If your order was placed on a weekend or holiday, your order will go out the following business day.

Shipping is calculated based on weight and distance. Once you have the products you would like in your shopping cart you can calculate the shipping on the checkout page before finalizing your order. To do so you will need to enter your address then click on the “calculate shipping button. Then you will be able to choose from the list of shipping options.

If you need to add any special shipping instructions please do so in the notes section of the checkout page.

Canada Post:

If you only have a P.O. Box (no physical address) please choose this option. You may also want to choose Canada Post if you will be away during the day and there is nowhere safe for your order to be left. Canada Post will then put a slip in the mail for you to pick up your package at your local post office.

Estimated transit times in Canada:

Alberta: 1 – 3 business days

British Columbia: 1 – 3 business days

Manitoba: 2 – 7 business days

NW Territories: 3 – 10 business days

New Brunswick: 3 – 10 business days

Newfoundland & Labrador: 3 – 10 business days

Nova Scotia: 3 – 10 business days

Nunavut: 3 – 10 business days

Ontario: 2 – 7 business days

Prince Edward Island: 3 – 10 business days

Quebec: 3 – 10 business days

Saskatchewan: 2 – 6 business days

Yukon Territory: 3 – 10 business days

These are only estimates. Canada Post will provide tracking with delivery date(s).

Canpar Courier:

Canpar will deliver the package(s) right to your address. If there is no one around to accept your order you may want to consider leaving a note for the driver, giving permission to leave at your door, or choose Canada Post if you don't feel that would be safe. If Canpar cannot deliver a parcel and returns it to us a charge equal to the outbound delivery rate will be applicable.

Note: We cannot be held responsible for lost or stolen orders once dropped off by Canpar.

Estimated transit times:

Alberta: 1 – 3 business days

British Columbia: 1 – 3 business days

Manitoba: 3 – 8 business days

NW Territories: 3 – 12 business days

New Brunswick: 4 – 12 business days

Newfoundland & Labrador: 4 – 12 business days

Nova Scotia: 3 – 12 business days

Nunavut: 3 – 12 business days

Ontario: 3 – 8 business days

Prince Edward Island: 4 – 12 business days

Quebec: 3 – 10 business days

Saskatchewan: 3 – 8 business days

Yukon Territory: 4 – 12 business days

These are only estimates. Canpar will provide tracking with delivery date(s).

Canadian holidays affecting shipments:

Good Friday
Easter Monday
Victoria Day/Patriots’ National Day (Quebec)
Canada Day
Civic Holiday (Saskatchewan, Manitoba, Ontario, Nunavut, Northwest Territories, Newfoundland & Labrador)
Natal Day (Prince Edward Island, Nova Scotia)
New Brunswick Day (New Brunswick)
British Columbia Day (British Columbia)
Heritage Day (Alberta)
Discovery Day (Yukon)
Labour Day
Remembrance Day
Boxing Day

U.S. & International Customers:

Canada Post will pick up all U.S. And International orders at our location here in Canada, which will then carry on to your country's post service. Tracking may not be available for U.S. And International orders. All prices on our website are in Canadian dollars. For International orders please contact us for a quote before placing your order. For all U.S. & International orders; we cannot be held accountable for broken bottles or jars.

U.S. Holidays affecting shipments:

New Year's Day
Presidents' Day
Memorial Day
Independence Day
Labor Day

Columbus Day

Veterans Day

Thanksgiving Day
Christmas Day

Pick Up Orders:

If you live in the Okanagan area or happen to be passing through we welcome you to come pick up your order at our warehouse in Naramata, B.C. We do ask that your order is placed prior to pick up, as we don't have a retail store with employees to cater to walk-ins. Using the shopping cart method on our website you will be given the option for “pick-up” at the checkout page. Once your order has been placed we will notify when it is ready and provide our address.

Urban Harvest Kelowna:

For all customers in the Kelowna area, we attend Urban Harvest every third Saturday of month. To save on shipping costs you are welcome to pick up your order during their business hours. We also have most of our products available in our smaller quantities for purchase. Visit their website for directions and more information: http://www.urbanharvest.ca/sale/

Return Policy:

If for any reason you are unhappy with a product you have purchased (within 7 days from the delivery date), you may return it for a full refund - less shipping and handling. If the package has been opened and there are missing products a re-stocking feee may occur. Please contact us to arrange the shipping details. You will need to have the product(s) packaged well in a box. Please make sure to include your full name and order number in the package. Once we have received the item(s) we will then make arrangements for your refund.

If you received a product you did not order please contact us at your earliest convenience. We will arrange the return.

Contact us for returns: email - sales@realrawfood.com or phone -1(250) 496-5215.

Are you stuck? Need help? Call: (250) 496 5215 or Email: sales@realrawfood.com or view FAQ page